Privacy Policy

At Heart Touch Collections, we respect your privacy and are committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website, create an account, place an order, or contact us, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and delivery address
• Order and transaction details
• Product preferences and shopping activity
• Information you provide when contacting customer support

We may also automatically collect certain technical information, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information collected to:

• Process and fulfil your orders
• Arrange delivery of purchased products
• Process payments and refunds
• Provide customer support
• Respond to enquiries and requests
• Send order confirmations and service-related communications
• Improve our website, products, and services
• Maintain website security and prevent fraudulent activity
• Understand general website usage and improve customer experience
• Send promotional communications where permitted and, where applicable, with your consent

3. Payment Information

Payments may be processed through third-party payment gateways.

Heart Touch Collections does not ordinarily collect or store complete credit/debit card numbers, banking passwords, UPI PINs, or other sensitive payment credentials on its website.

Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember customer preferences
• Maintain shopping cart and session information
• Understand website traffic and usage
• Improve website performance and user experience

You may be able to control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

5. Sharing of Information

We may share necessary information with trusted third-party service providers when required to provide our services, including:

• Payment gateway providers
• Courier and delivery partners
• Website hosting and technology providers
• Analytics and website service providers
• Customer support or operational service providers

We only share information reasonably required for the relevant business purpose.

We may also disclose information when required by applicable law, regulation, legal proceedings, or a lawful government request.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal or regulatory requirements, resolve disputes, and enforce our agreements.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Heart Touch Collections is not responsible for the privacy practices or content of third-party websites. Customers are encouraged to review the privacy policies of those services before providing personal information.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate consent where required by applicable law.

10. Your Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Opt out of promotional communications
• Raise concerns regarding the handling of your personal information

To make a privacy-related request, please contact us using the details below.

11. Promotional Communications

If you receive promotional emails, messages, or other marketing communications from us, you may request to stop receiving them by following the available unsubscribe instructions or contacting us directly.

Service-related communications, such as order confirmations, delivery updates, payment notifications, and important account messages, may still be sent when necessary.

12. Changes to This Privacy Policy

Heart Touch Collections may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated policy will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Heart Touch Collections
Email: giftinn786@gmail.com
Mobile: +91 90002 12340
Address: MIG-15/3, Phase 4, KPHB, Beside RTO Office, Kukatpally, Hyderabad, Telangana – 500072

Note: This is general website-ready privacy-policy content. Before publishing, Heart Touch Collections should verify the actual analytics, payment gateways, cookies, marketing tools, account features, and third-party services used by the website so the policy accurately reflects their data practices.