Terms & Conditions

Welcome to Heart Touch Collections. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. About Our Website

Heart Touch Collections provides a range of products including home essentials, kitchen products, gadgets, lifestyle products, fashion accessories, tools, décor items, and other everyday-use products.

We reserve the right to update, modify, or discontinue any product, service, price, or website feature without prior notice.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, and prices displayed on the website are accurate.

However:

• Product colours may vary slightly depending on your device or screen settings.
• Product images may be for representation purposes where applicable.
• Product specifications and availability may change without prior notice.
• Minor differences in appearance, packaging, or accessories may occur.

3. Pricing

All product prices displayed on the website are subject to change without prior notice.

The applicable price at the time of placing an order will generally be considered the order price. If an incorrect price is displayed due to a technical or clerical error, Heart Touch Collections reserves the right to cancel the affected order and provide a refund where payment has already been made.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, mobile number, email address, billing details, and delivery address.

An order is considered accepted only after confirmation by Heart Touch Collections.

We reserve the right to cancel or decline an order due to:

• Product unavailability
• Incorrect pricing or product information
• Incorrect or incomplete customer information
• Payment-related issues
• Suspected fraudulent or unauthorized transactions
• Delivery restrictions or unforeseen circumstances

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method.

5. Payments

Customers may use the payment methods made available on the website at the time of purchase.

Payment information is processed through applicable third-party payment service providers. Heart Touch Collections does not request or store your complete card, banking, or other sensitive payment credentials through ordinary website communication.

6. Delivery

We aim to process and deliver orders within the estimated timeframe displayed during checkout or communicated to the customer.

Delivery times may vary due to:

• Product availability
• Delivery location
• Courier delays
• Weather conditions
• Public holidays
• Unexpected operational circumstances

Once an order has been handed over to the delivery partner, delivery may be subject to the courier's terms and operational conditions.

7. Cancellation, Returns & Refunds

Order cancellation, returns, exchanges, and refunds are subject to our Cancellation, Return & Refund Policy.

Customers should review the applicable policy before placing an order. Certain products may not be eligible for return or exchange due to their nature.

Products must generally be returned in the condition specified in the applicable return policy, along with original packaging, accessories, and other required items.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible with your order details and relevant photographs or videos.

We will review the issue and provide an appropriate resolution according to our return and refund policy.

9. Promotions & Offers

Heart Touch Collections may periodically provide discounts, promotional offers, coupon codes, or special pricing.

Promotional offers may:

• Have specific validity periods
• Apply only to selected products
• Have minimum order requirements
• Be subject to usage limits
• Not be combined with other offers

We reserve the right to modify or withdraw promotional offers without prior notice.

10. Website Use

You agree to use the website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to the website or its systems.
• Interfere with website functionality or security.
• Use automated methods to collect website content without authorization.
• Submit false, misleading, or fraudulent information.
• Use website content for unauthorized commercial purposes.
• Upload or transmit malicious software or harmful content.

11. Intellectual Property

All website content, including the Heart Touch Collections name and logo, text, graphics, images, product information, designs, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use website content without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics services, or other service providers.

Your use of such services may also be subject to the respective third party's terms and policies.

13. Limitation of Liability

Heart Touch Collections will make reasonable efforts to maintain accurate information and reliable website services. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

To the extent permitted by applicable law, Heart Touch Collections will not be responsible for losses arising from circumstances beyond its reasonable control, including delivery delays, technical failures, service interruptions, or events outside our control.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

15. Changes to These Terms

Heart Touch Collections may update these Terms & Conditions from time to time to reflect changes in our services, products, business practices, or applicable requirements.

The updated version will be published on this page with the revised Last Updated date.

16. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes arising in connection with the website or services shall be subject to the jurisdiction of the appropriate courts in Hyderabad, Telangana, unless otherwise required by applicable law.

17. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, or services, please contact us:

Heart Touch Collections
Email: giftinn786@gmail.com
Mobile: +91 90002 12340
Address: MIG-15/3, Phase 4, KPHB, Beside RTO Office, Kukatpally, Hyderabad, Telangana – 500072

Note: This is website-ready general terms content. Before publishing, the business should verify the legal business name, return/refund rules, payment terms, delivery commitments, and jurisdiction details against its actual business practices.