Return & Refund Policy

At Heart Touch Collections, we aim to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under our return policy, you may request a return or replacement subject to the terms below.

1. Return Eligibility

A return request may be accepted when:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received is materially different from the product ordered.
• The product qualifies for return according to its specific product listing or applicable policy.

Products must be returned in unused and original condition, wherever applicable, with the original packaging, tags, accessories, manuals, and other included items.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.

Non-returnable products may include items that:

• Have been used, washed, damaged, or altered by the customer.
• Are returned without original packaging or accessories where these are required.
• Are specifically marked as non-returnable on the product page.
• Have been damaged due to improper use, handling, installation, or storage after delivery.

3. Return Request Period

Customers should contact us within 7 days of receiving the order if they wish to report an eligible return, damage, defect, or incorrect product.

To initiate a return, contact us with:

• Order number
• Customer name and registered mobile number
• Reason for the return
• Clear photographs of the product
• Photographs of the packaging, where relevant
• Video evidence, if requested by our support team

Return requests submitted after the applicable period may not be accepted.

4. Damaged Products

Customers should inspect the package and product upon delivery.

If the product arrives damaged, please notify Heart Touch Collections as soon as possible and provide clear photographs or videos showing the damage and packaging.

Our team will review the request and determine the appropriate resolution.

5. Wrong Product

If you receive a product different from the one ordered, please contact us within the return period.

After verification, we may arrange a replacement or refund, depending on product availability and the circumstances of the order.

6. Defective Products

If a product is found to have a manufacturing defect, please contact us with the order details and supporting evidence.

After inspection or verification, Heart Touch Collections may provide a replacement, repair, or refund as appropriate.

Damage caused by misuse, accidental damage, unauthorized modification, or improper installation may not qualify for a return or refund.

7. Return Approval & Pickup

Once a return request is reviewed and approved, we will provide the applicable return instructions.

Where return pickup is available, the product may be collected through our designated delivery partner. In other cases, customers may be required to return the product according to the instructions provided by our support team.

The returned product may be inspected before a replacement or refund is processed.

8. Refunds

If a refund is approved, the refund amount will generally be processed after the returned product has been received and verified.

Refunds may be issued to the original payment method or through another appropriate method, depending on the payment method used and applicable circumstances.

The time taken for the amount to appear in the customer's account may depend on the bank, payment gateway, or financial institution.

9. Refund Amount

For an approved refund, the refundable amount will be determined based on the circumstances of the return and the applicable order and return terms.

Any applicable delivery charges, return shipping charges, discounts, promotional benefits, or other charges may be considered when calculating the final refund amount.

10. Exchanges & Replacements

Where an eligible product is approved for replacement, replacement will depend on product availability.

If the same product is unavailable, Heart Touch Collections may offer an alternative resolution, such as a refund, where applicable.

11. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process after delivery.

12. Sale & Promotional Products

Products purchased during special offers, clearance sales, or promotional campaigns may have different return or refund conditions.

Any specific return restrictions displayed on the product page or communicated at the time of purchase will apply.

13. Refund Processing Time

Once a refund has been approved, Heart Touch Collections will initiate the refund within a reasonable processing period.

The actual credit time may vary depending on the payment gateway, bank, card issuer, or other financial institution.

14. Fraudulent or Abusive Returns

Heart Touch Collections reserves the right to reject return or refund requests where there is evidence of misuse of the return policy, fraudulent activity, repeated abusive claims, product tampering, or intentional damage.

15. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact:

Heart Touch Collections
Email: giftinn786@gmail.com
Mobile: +91 90002 12340
Address: MIG-15/3, Phase 4, KPHB, Beside RTO Office, Kukatpally, Hyderabad, Telangana – 500072

Important: The exact return window, non-returnable categories, shipping-charge treatment, and refund timelines should be updated to match Heart Touch Collections' actual business practices before publishing this policy.