Shipping & Cancellation Policy

At Heart Touch Collections, we aim to process and deliver your orders safely and conveniently. Please review the following shipping and cancellation terms before placing your order.

1. Order Processing

• Orders are processed after successful order confirmation and payment verification, where applicable.
• Orders are generally dispatched within 1–3 business days.
• Orders placed on Sundays or public holidays may be processed on the next business day.
• Processing times may vary depending on product availability and order volume.

2. Shipping & Delivery

• We provide delivery services to locations covered by our available delivery partners.
• Estimated delivery timelines may vary depending on the destination, product availability, courier service, weather, and other operational circumstances.
• The estimated delivery date shown during checkout is only an indication and may be subject to change.
• Customers should provide a complete and accurate delivery address and contact number.
• Heart Touch Collections will not be responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Product size or weight
• Promotional offers
• Delivery partner charges

Any applicable free-shipping offer will be subject to the terms displayed on the website.

4. Tracking

Where tracking is available, customers may receive tracking information through their registered mobile number, email, or other available communication channels after the order has been dispatched.

Customers can use the tracking information provided to monitor the shipment.

5. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Courier or logistics delays
• Severe weather
• Public holidays
• Transportation disruptions
• Incorrect address information
• Natural disasters
• Government restrictions
• Other unforeseen circumstances

We appreciate your patience in such situations.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the delivery partner, additional delivery attempts may be made according to the courier's procedures.

Repeated unsuccessful delivery attempts may result in the order being returned to the sender.

Additional charges or other conditions may apply where a shipment is returned due to customer-related delivery failure.

7. Order Cancellation

Customers may request cancellation before the order is dispatched.

To request cancellation, contact Heart Touch Collections as soon as possible with your order details.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to receive the order and follow the applicable Return & Refund Policy.

8. Cancellation by Heart Touch Collections

Heart Touch Collections reserves the right to cancel an order in circumstances including:

• Product becoming unavailable
• Incorrect product or pricing information
• Incorrect or incomplete customer information
• Payment verification issues
• Suspected fraudulent or unauthorized transactions
• Delivery restrictions
• Unforeseen operational circumstances

If an order is cancelled after payment has been received, the applicable refund will be initiated according to our refund process.

9. Refund After Cancellation

For eligible cancelled orders where payment has already been made, the applicable refund will generally be processed to the original payment method.

The time required for the refund to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, or financial institution.

10. Changes to Delivery Information

If you need to change your delivery address or other order information, contact us as soon as possible.

Changes can only be accommodated if the order has not already been processed or dispatched.

11. Contact Us

For shipping, delivery, or cancellation-related queries, please contact:

Heart Touch Collections
Email: giftinn786@gmail.com
Mobile: +91 90002 12340
Address: MIG-15/3, Phase 4, KPHB, Beside RTO Office, Kukatpally, Hyderabad, Telangana – 500072

Note: The processing time, delivery timelines, shipping charges, and cancellation window above are suggested website-ready terms. They should be adjusted if Heart Touch Collections has specific courier commitments or business rules.